| Gold | Silver | Bronze | |
| SLA coverage | 24/7/365 | Weekdays | Ad hoc |
| SLA response | 8 hours | Next business day | 8 days |
| Tickets - limitations | None | 10/month | 1/month |
| Billing period | Yearly or monthly | Yearly, with quarterly correction for growth of the number of users | Yearly |
| Price | 250€/user/month | 10€/user/month | 30€/key user/month |
All schedules and dates are subject to legal constraints of Belgium for now. We are working to have support offices following the sun.