|SLA coverage||24/7/365||Weekdays||Ad hoc|
|SLA response||8 hours||Next business day||8 days|
|Tickets - limitations||None||10/month||1/month|
|Billing period||Yearly or monthly||Yearly, with quarterly correction for growth of the number of users||Yearly|
All schedules and dates are subject to legal constraints of Belgium for now. We are working to have support offices following the sun.